FREQUENTLY ASKED QUESTIONS

Dice

Are your dice balanced?


We do not balance test our dice - they won't be great for the casino! They are suitable for casual play around your gaming table. Our inclusions do not significantly alter the weight of the dice. If we do not believe that a set would be suitable for random rolling, it will be listed as a decorative set.




Who makes your dice?


We make our dice ourselves, by hand! We are geeky duo that handmakes everything you see in our store. If you want to know more about us, check out The Geeks!




How are your dice made?


We design our dice digitally, and then print our masters on our 3D printer. We sand and polish our masters to prepare for mold making. From there we cast silicone molds, into which we pour epoxy resin mixed with various ethically-produced mica powders, inks, and inclusions. Once our dice are de-molded and fully cured, we hand sand and polish them to their perfect shine. We then hand paint the numbers to complement our resin design!




How do I care for my dice?


We advise that you store your dice out of direct sunlight for prolonged periods, as all resins can yellow over time in direct UV light. To that end, our dice keep very comfortably in a dice bag or similar container. All are made of sturdy, epoxy resin, and should withstand standard effects of tabletop gameplay.




There are no dice in your store!


If there are no available dice, we are currently restocking our collections! Prior to a sale, dice will be listed as out of stock for early browsing. Our sale dates will always be announced on our social medias (CR Dice & Critter Roles), through our email newsletter, and on our website. Check back in on a sale day! :)




Will the dice be perfect?


As our dice are handmade, there are can be slight imperfections from the casting and sanding process. No two sets will be entirely alike--and we will never offer a set for sale that we would not use at our own game table! Any more significant imperfections will be noted in the listing.




I want to start making my own dice!


Woohoo - welcome to the crafting club! There are many excellent resources for dice crafting online. Some of our favourites include The Great Library of Dicecraft on Facebook and Rybonator on Youtube. The dice making community is wonderful and you should be able to find lots of happy crafters to help you learn!




What are the environmental and ethical considerations of dice making?


We are very conscious of the environmental and ethical impacts of resin casting. We do our best to create in ways that are more sustainable and ethical. All of our micas are sourced from the company Mad Micas - you can read their ethics statement here. We are currently working towards ensuring that all of our glitters and inclusions are either ethically sourced or created directly by us. When this is 100% accurate - we will update this FAQ! Our resin and silicone are both ordered from Canadian companies: check out Resinate and Sculpture Supply Canada. We are also conscious of our resin waste and are currently working on ways to use miscasts and excess resin. Our items are packaged with recyclable materials.





Shipping and Returns

Do you offer returns?


As a small handmade business, we cannot offer returns or exchanges for items. We work very hard to ensure that all of the items that leave our hands are items that we are proud of. If you have any concerns about your order - please message us. The colour of items can appear different on different screens, but we always do our best to reflect the true colour of items in our photos. If you would like more photos or videos to confirm a colour, just ask!




What are our shipping fees?


Our current dice shipping fees are: Canada and USA: $14.95 International: $24.95 All of our dice are shipped with tracking numbers and insurance up to $100USD. For USA and international orders, any duties or taxes are the responsibility of the customer. Please note: typical delivery times may still be delayed due to covid and carrier delays.




How are items packaged?


Your dice will be packaged in soft packaging within a decorative box. This will then be tightly packed within a box for postage. Items that are not dice or are not being shipped with dice will be sent within a paper or bubble mailer.




For items that are not dice, can I have them shipped standard mail? (Canada Only)


Absolutely! Any non-dice items can be sent as standard mail. Standard mail means that the price for shipping will be reduced to the price of packaging and stamp postage. Tracking numbers and insurance cannot be included in standard mail, so we cannot be responsible for any postal errors, delays, or losses. We take photos of every order that leaves our hands, so you will receive confirmation that your order has been shipped!




For items that are not dice, do shipping rates change? (USA and International)


Absolutely! Any orders shipping to the USA or internationally are always sent with tracking numbers and insurance. Non-dice items have smaller dimensions and have a lower shipping rate. If you also order dice, other items will be included in the shipping rate of dice. USA: $7.95 International: $14.95




What currency are your geeky goods sold in?


All of our default prices are in CAD. At the bottom of the page there is a currency converter that will modify the prices to your location or you can use the geolocation function.




Do you offer local pick-up?


We do! We are in East York, Toronto - if you would like to pick up, select this option at check-out and we will let you know when your goods are ready!